Quint PANACEA Lite 1.2.4
Quint PANACEA Lite Publisher's Description
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Quint PANACEA is the mission-critical software application mid-sized companies turn to for supporting and managing their most important asset - their customers. More companies than ever before now count on PANACEA to make possible the real-time flow of information between themselves and their customers.
With PANACEA, you can easily gather, organize, track and share customer information and efficiently manage your entire workload - from handling calls to requesting customer shipments - while at your workstation or in the field. You're totally informed at all times, and your company's decision makers are kept up-to-date regularly with easily produced reports.
Your technical support representative can easily track orders, return-material-authorizations (RMAs), service-level agreements and products. In addition, support managers can monitor staff efficiency and provide their managers with regular and customized reports.
Three Pressure Points
PANACEA relieving the Pressure Points
1
Your customers call your support desk expecting answers quickly.
Your system must be able to deliver a fast response.
1
A world-class service to your customers
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Instant customer case histories
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Knowledge bases for quick problem resolution
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Alert notification of unresolved problems
2
Management wants to know how effective your support desk is.
You need a system which provides quick and detailed management information
2
Satisfy management requirements
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Service Level Agreements
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Customer Relationship Management
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Real time management information
3
Your analysts have to resolve customer problem fast.
They need powerful tools at their fingertips.
3
Powerful tools at your analyst's fingertips
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Automation of time consuming routines
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Customize to meet your business needs
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Knowledge bases for quick problem resolution
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