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Quint PANACEA Lite 1.2.4

Quint PANACEA Lite 1.2.4

Quint PANACEA Lite Publisher's Description








Quint PANACEA is the mission-critical software application mid-sized companies turn to for supporting and managing their most important asset - their customers. More companies than ever before now count on PANACEA to make possible the real-time flow of information between themselves and their customers. 


With PANACEA, you can easily gather, organize, track and share customer information and efficiently manage your entire workload - from handling calls to requesting customer shipments - while at your workstation or in the field. You're totally informed at all times, and your company's decision makers are kept up-to-date regularly with easily produced reports.


Your technical support representative can easily track orders, return-material-authorizations (RMAs), service-level agreements and products. In addition, support managers can monitor staff efficiency and provide their managers with regular and customized reports.

Three Pressure Points

PANACEA relieving the Pressure Points


Your customers call your support desk expecting answers quickly.

Your system must be able to deliver a fast response.


A world-class service to your customers

  • Instant customer case histories

  • Knowledge bases for quick problem resolution

  • Alert notification of unresolved problems


Management wants to know how effective your support desk is.

You need a system which provides quick and detailed management information


Satisfy management requirements

  • Service Level Agreements

  • Customer Relationship Management

  • Real time management information


Your analysts have to resolve customer problem fast.

They need powerful tools at their fingertips.


Powerful tools at your analyst's fingertips

  • Automation of time consuming routines

  • Customize to meet your business needs

  • Knowledge bases for quick problem resolution

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